Terms & Conditions (T&C) of IYU IYU EU

1. Area of Agreement

The Terms and Conditions (T&C) apply to all IYU IYU EU deliveries to customers (§ 13 BGB). The T&C can be accessed on every single page via the link "Terms & Conditions" and may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions. By using the Services, you are agreeing to all of the Terms & Conditions. This Website also contains links to other websites, which are not operated by IYU IYU EU  (the "Linked Sites"). IYU IYU EU has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

2. Contractual Partner

Your purchase agreement is clinched with IYU IYU EU, Desiree Kosel & Khanh Pham GbR, Emminghaus str. 47A, D-61250 Usingen, Germany. If you have a question, please send an email to hello[at]iyu-iyu[dot]com.

3. Offer and Contract Completion

By placing an order you are offering to purchase a product. All orders are subject to availability and confirmation of the order price.

IYU IYU EU retains the right to refuse any request made by you. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate and that there are sufficient funds to cover the cost of the goods.

4. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error, we will inform you of this as soon as possible and give you the option of reconfirming your order or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT.

5. Shipping Costs

Delivery costs will be charged in addition. Shipping is charged on a flat rate basis, regardless of the weight of your parcel. Shipping within Germany is free, Shipping within the European Union costs 2 EUR (tax incl.). The shipping costs can be accessed on each product page and on the order summary page.

6. Delivery

6.1. Articles in stock will be dispatched within the time advertised on each respective product page.

6.2 Articles will be delivered only within the European Union.

6.3 Delivery timescales can be looked up on all respective product pages.

7. Payment

7.1 Available payment methods are: Paypal or bank transfer at choice.

7.2 If you choose to pay via bank transfer, we will provide you with our account data. Your order will be shipped after your payment is received.

8. Reservation of ownership

Goods remain IYU IYU EU property until they are fully paid for.

9. Right Of Withdrawal


Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Desiree Kosel und Khanh Pham GbR, Emminghaus str.47A, 61250 Usingen, hello@iyu-iyu.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

10. Intellectual Property and Content

The intellectual property rights in all product images and products made available to you on or through this Website remains the property of IYU IYU EU or its licensors and are protected by copyright laws and treaties around the world. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.